Refund policy
Last updated: January 30, 2026
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100% SATISFACTION GUARANTEE
We stand behind the quality of our fresh-roasted coffee. If you're
not completely satisfied with your purchase, we'll make it right—
no questions asked.
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COFFEE QUALITY GUARANTEE
Not happy with your coffee? We want to know.
If our coffee doesn't meet your expectations:
- Contact us within 30 days of delivery
- We'll send a replacement bag or issue a full refund
- No need to return the product (it's coffee—keep it or compost it)
Why? We're confident in our fresh-roasted quality. If something's
off, it's likely a brewing issue we can help you solve.
Contact us: cbcadmin@thecoffeebeanconnoisseur.com
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RETURNS ON OTHER PRODUCTS
Mugs, Apparel & Accessories
Changed your mind? No problem.
Eligible for return:
✓ Mugs and drinkware
✓ Apparel (sweatshirts, t-shirts, etc.)
✓ Accessories
✓ Unopened coffee products
Requirements:
- Contact us within 30 days of delivery
- Items must be unused, unworn, and in original packaging
- Include your order number
Return shipping: Customer responsibility (unless item is defective)
Once we receive and inspect your return, we'll issue a refund to
your original payment method within 5-7 business days.
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DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Received something damaged, defective, or incorrect?
We'll fix it immediately.
What to do:
1. Contact us within 7 days of delivery
2. Email: cbcadmin@thecoffeebeanconnoisseur.com
3. Include:
• Your order number
• Photos of the issue
• Brief description of the problem
We'll send a replacement immediately or issue a full refund—
your choice. You don't need to return damaged items.
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NON-RETURNABLE ITEMS
Due to the nature of these products, we cannot accept returns on:
✗ Opened coffee products (covered by our satisfaction guarantee instead)
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HOW TO INITIATE A RETURN
Step 1: Contact us at cbcadmin@thecoffeebeanconnoisseur.com with:
- Order number
- Item(s) you want to return
- Reason (helps us improve)
Step 2: We'll provide return instructions and address
Step 3: Ship the item back (you cover return shipping unless defective)
Step 4: Refund processed within 5-7 business days of receiving return
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REFUND PROCESSING
Approved refunds are issued to your original payment method.
Timing:
- Our processing: 2-3 business days after receiving return
- Bank processing: 5-10 business days (varies by bank)
- Total time: 7-13 business days to see refund in your account
You'll receive an email confirmation when your refund is processed.
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SUBSCRIPTION CANCELLATIONS
Want to cancel your subscription? No problem.
- Cancel anytime from your account
- Or email: cbcadmin@thecoffeebeanconnoisseur.com
- No cancellation fees
- Takes effect immediately (won't charge for next shipment)
Already charged for a subscription you want to cancel?
Contact us within 48 hours and we'll refund the charge.
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QUESTIONS?
Have questions about returns or refunds?
Contact us: cbcadmin@thecoffeebeanconnoisseur.com
We typically respond within 2-3 business days.